Last Updated: September 12, 2026
At BB Cigars, we are committed to providing premium products and a reliable shopping experience for cigar enthusiasts.
Due to the nature of tobacco products, health regulations, and product quality considerations, returns and refunds are subject to the conditions outlined below.
1. General Return Policy
Because cigars are sensitive products that require proper storage conditions, we cannot accept returns of opened, used, or consumed tobacco products.
Eligible returns are limited to products that meet the requirements described in this policy.
2. Eligible Returns
A return request may be accepted in the following situations:
- Damaged Products
Products arrive damaged due to shipping or handling issues. - Incorrect Orders
You receive products that are different from the items you ordered. - Defective Products
Products have verified quality issues that affect their intended condition. - Missing Items
Items included in your order are missing from the shipment.
3. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Opened or used cigars.
- Products damaged after delivery due to improper storage or handling.
- Products returned without prior authorization.
- Products affected by personal preference, taste preference, or flavor expectations.
- Gift cards or promotional items unless required by applicable law.
4. Return Request Timeframe
If you receive a damaged, incorrect, or defective product, please contact BB Cigars within 7 days after delivery.
To help us review your request, please provide:
- Order number.
- Photos or videos showing the issue.
- Description of the problem.
- Any additional information requested by our support team.
5. Damaged Shipment Claims
We carefully prepare and package our products before shipment. However, unexpected damage may occasionally occur during transportation.
If your order arrives damaged:
- Please keep the original packaging.
- Take clear photos of the package and damaged items.
- Contact BB Cigars as soon as possible.
We will review the situation and provide an appropriate solution, which may include replacement, refund, or another resolution depending on the circumstances.
6. Refund Process
Once your refund request is approved, refunds will be processed through the original payment method whenever possible.
Processing times may vary depending on your payment provider or financial institution.
Shipping fees may not be refundable unless required by applicable law or unless the issue was caused by an error on our part.
7. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Orders that have already been processed, packed, or shipped may not be eligible for cancellation.
8. International Orders
Customers are responsible for ensuring that cigar purchases comply with applicable laws and import regulations in their country or region.
BB Cigars is not responsible for delays, customs issues, duties, taxes, or restrictions imposed by local authorities.
9. Product Storage Responsibility
Premium cigars require appropriate storage conditions to maintain quality.
Once products have been delivered successfully, BB Cigars is not responsible for quality changes caused by improper storage, humidity conditions, temperature exposure, or handling after delivery.
10. Exchanges
Due to the nature of tobacco products, exchanges are generally not available unless the product received is incorrect, damaged, or defective.
11. How to Request a Return or Refund
To request assistance regarding a return or refund, please contact BB Cigars through our contact page:
Please include your order number and details regarding your request so our team can assist you efficiently.
12. Changes to This Policy
BB Cigars reserves the right to update this Refund and Returns Policy when necessary to reflect changes in our services, regulations, or business practices.