Last Updated: September 12, 2026
At BB Cigars, we understand that premium cigars require careful handling and reliable delivery.
Our shipping process is designed to protect product quality while providing customers with a smooth and secure shopping experience.
1. Order Processing
Orders are processed after payment confirmation and successful order verification.
Before shipment, BB Cigars carefully prepares each order to ensure products are properly packaged and protected during transportation.
Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
Processing times may be longer during holidays, promotional periods, or when additional order verification is required.
2. Shipping Methods
BB Cigars works with reliable shipping partners to provide secure delivery options.
Available shipping methods and estimated delivery times may vary depending on your location, product availability, and destination regulations.
3. Shipping Time Estimates
Estimated delivery times depend on destination and shipping method selected during checkout.
- Domestic Orders:
Estimated delivery times vary based on destination and carrier service. - International Orders:
Delivery times may vary due to customs clearance, local regulations, and international transportation conditions.
Please note that delivery estimates are not guaranteed and may be affected by factors outside BB Cigars’ control.
4. Premium Cigar Packaging
Because cigars are sensitive products, BB Cigars takes special care during packaging.
Orders may include protective packaging designed to help maintain product condition during transportation.
Customers should inspect packages upon delivery and store cigars properly after receiving them.
5. International Shipping
BB Cigars welcomes customers from different countries and regions where the sale and import of tobacco products are legally permitted.
Customers are responsible for understanding and complying with all applicable laws, import requirements, customs regulations, taxes, and duties in their country or region.
BB Cigars cannot guarantee that shipments will be accepted by local customs authorities.
6. Customs, Duties, and Taxes
For international orders, additional charges such as customs duties, import taxes, or government fees may apply depending on the destination country.
Any customs fees, duties, or taxes charged by local authorities are the responsibility of the customer unless otherwise stated.
7. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information during checkout.
Please carefully check:
- Full name.
- Shipping address.
- Postal code.
- Phone number or contact information.
BB Cigars is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.
8. Tracking Information
When available, tracking information will be provided after your order has been shipped.
Customers may use tracking information to monitor shipment progress through the selected carrier.
9. Delayed or Lost Packages
Although BB Cigars works with trusted shipping providers, delays may occasionally occur due to:
- Weather conditions.
- Carrier delays.
- Customs inspections.
- Government restrictions.
- Unexpected transportation issues.
If your package is significantly delayed or appears lost, please contact BB Cigars and we will assist in investigating the shipment status.
10. Damaged Shipments
If your order arrives damaged, please contact BB Cigars within 7 days of delivery.
Please provide:
- Order number.
- Photos of the package and damaged products.
- Description of the issue.
For more information, please review our Refund and Returns Policy.
11. Product Storage After Delivery
Once your order has been delivered, customers are responsible for maintaining proper storage conditions.
Premium cigars should be stored appropriately to preserve their quality, aroma, and smoking experience.
BB Cigars is not responsible for product changes caused by improper storage after delivery.
12. Contact Us
If you have questions about shipping, delivery, or your order status, please contact BB Cigars through: